Terms & Conditions

1. Please secure any dogs or pets so our cleaners do not frighten them, unless otherwise agreed.
2. Please "pickup" as much as possible in areas you would like us to clean unless you have booked a housekeeping job. This will ensure we can focus on doing a through job on the required clean
3. To avoid breakage or time consumpton we will not clean heavily cluttered areas.
4. We require 48 hours notice to cancel a clean without incuring a 50% cancelation fee. Where possible we will look at alternative days for your booking. This will apply to lockouts too.
5. A submitted enquiry form does not guarantee a booking. We need to process your booking and then a invoice will be sent out to you which will require a 50% deposit to secure your booking.
6. Full payments must be made in 24 hours of a finished clean.
7. An adminastration fee of $5 is applied on to every invoice.
8. An adminastration fee of $15 is applied to your first invoice only.
9. A minimum of 2 hours' for bookings are to be made for One-off, regular & deep cleans.
10. Please allow an additional 30 mins if required for First-time cleans.
11. If you are disatisfied with your clean, please contact us immediately so the problem can be rectified. We are open to feedback and constructive critism.
12. We do not 'hold' spaces without a 50% deposit.
13. A Vehicle Gas & Mileage fee will apply depending on your location.
14. We do not hold keys to homes. please provide a lockbox or safe place for the cleaner to obtain your key from.
15. Bookings will occur between 9am- 1pm on your scheduled day. Hours are flexible.
16. Termination of regular services require 20 days notice, unless otherwise agreed.
17. We are unable to add credit as our system currently does not support this.
18. More than 3 cancellations' in 2 months will require a one-off admin fee of $30 to make another booking.
19. Please provide a screen cleaner suitable for your telvision or computer screens as we do not clean these in case of damages.
20. Due to health and safety mould (shower mould exception), fungus, illegal substance residue, bodily fluids will not be cleaned. Please ensure these are removed prior to the booking.
21. Due to health and saftey, we do not clean above out step ladder which is about 1 metre from the ground.
22. Please disclose any asbestos, hazardous materials, pest residue or chemicals that are present or have been present in the home.
23. An accurate description of your home and clear communication will ensure we complete the job to your satisfaction
24. A Regular Clean means at the most 2 weeks between cleans. Anything over 2 weeks between cleans will be considered a Standard clean.
25. No cleaning service will be applied to any job that is over 50km away from base unless agreed.

Gas & Mileage Fee:

We will calculate distance from our base.

0 - 6km = $10 (Local)

6 - 10km = $15 (Local)

10 - 15km = $20 (Local)

15 - 20km = $30 & from here every 5 km added will add $5 (e.g. 20 - 25km = $35)